Choosing a personal injury attorney is easier when you can see how past clients describe the experience in their own words. Penney & Associates holds a 4.7-star average on Yelp, and that rating stays consistent across offices, including a perfect 5.0 average in Santa Clara and Sacramento. Reviews behind that rating go further than the number itself, pointing to specific moments clients still remember years later.
Since its founding in 1992, Penney & Associates has helped thousands of clients recover more than $500 million in personal injury settlements and judgments, backed by multilingual attorneys with a combined 150-plus years of litigation experience. While past results don’t guarantee a similar outcome in any other case, the reviews below show what that track record looks like from the clients’ perspective.
Key Takeaways
- Penney & Associates holds a 4.7-star average on Yelp, consistent across multiple California offices.
- The firm has recovered more than $500 million in settlements and judgments since 1992 for thousands of clients.
- Founder Frederick W. Penney holds an AV Preeminent rating and a perfect AVVO score, credentials earned through peer and judicial review.
- Attorneys bring a combined 150-plus years of litigation experience and communicate directly with clients in multiple languages.
- Staff members get named and praised alongside attorneys in several reviews.
- Ratings hold up across offices, from Sacramento and Roseville to Santa Clara.
What Personal Injury Attorney Reviews Reveal About Our Team
Fred Penney’s Involvement Stands Out in Client Reviews
Frederick W. Penney founded the firm and has built a reputation as one of the state’s leading personal injury attorneys over the course of his career. Legal peers and members of the judiciary have recognized that track record directly: Martindale-Hubbell has given him its AV Preeminent designation, and AVVO has rated him a 10 out of 10. Client feedback echo that same sentiment, often from people who have worked with the firm more than once.
Carolynn B. of Sacramento wrote that she was one of Fred Penney’s first clients over two decades ago. She said Fred “always returns your calls, never forgets you, and makes you feel like family,” adding that he and his staff “won’t sell you a dream” and are “straight shooters all the time.”
Mike B., also of Sacramento, worked with Fred on his case and was particularly pleased with the ease of communication and how the team made sure his medical bills were resolved before the case closed.
Samantha F. of Sunnyvale summed up a common thread across many reviews when she wrote that the team “genuinely wanted to help me” and never pushed a “hard sell,” calling Penney & Associates “among the absolute best firms you will come across.”
Clients Highlight Fast, Direct Communication
Several reviewers point to specific moments when an attorney went further than expected to keep them informed.
Rick O. of Oakley hired trial attorney Kevin Elder after a crash left him and his wife both injured. Kevin came to their home to walk through next steps in person, then stayed in regular contact by phone and email through the delays of a pandemic-era case. Rick said he would “highly recommend Kevin Elder” without hesitation.
Christian Geramiah P., who worked with personal injury lawyer Kent Luckey after a car accident case that stretched on for weeks, said Kent “remained honest, fair, and looked out for me” through every step, including conversations with his family members who were closely involved in the case.
Personal Injury Case Results, According to Client Reviews
Reviews also describe what happened once a case got complicated, showing how the firm responded under pressure.
Natalie L. described her accident as traumatic and credited personal injury attorney Seth Madden with turning it into something more manageable. She specifically praised his perseverance in not settling too quickly, saying he balanced her needs against a fair outcome rather than closing the case fast.
Nataliya K. of Sacramento was dealing with a concussion and other injuries when an insurance company pushed back on her claim. She said her Penney attorney and legal assistant were “beyond amazing,” adding that the team made her feel like a person throughout the process, not a case number to close out.
One Personal Injury Case, in a Client’s Own Words
Some reviews go beyond a quick compliment and describe the whole arc of a case, start to finish. Tanis M.’s review is one of the more detailed ones on file, and it’s worth reading in something closer to full.
A Difficult Start With an Insurance Company
Her partner had been dealing with a large insurance company before Penney & Associates got involved. According to Tanis, that meant:
- Multiple phone calls to different representatives at the insurance company
- The same answer each time about what the insurer would not do
- No one willing to advocate for her partner directly
As Tanis described it, no one was “standing up for her rights” or “representing her.”
A Turning Point in the Case
That changed once her attorney at Penney & Associates stepped in. Tanis doesn’t know exactly what was said in those calls, but she noticed the effect right away. The next time the insurer reached out, she described it as “a 180-degree turn in demeanor.” The insurer followed through on what the policy covered.
A Result Worth Writing About
“We couldn’t have asked for anything more,” Tanis wrote, closing her review with a simple recommendation for anyone facing a similar fight with an insurance company: call the firm before spending more time on hold.
What to Look for in Personal Injury Attorney Reviews
Not every review tells you the same thing, so it helps to scan for patterns instead of judging a firm on one comment. When reading reviews for a personal injury attorney, look for mentions of:
- How quickly the attorney or staff responded to calls, texts, and emails
- Whether the process was explained clearly, especially around timelines and next steps
- How involved senior attorneys or the firm’s founder stayed, versus handing a case off entirely
- What clients say about the outcome, including whether it matched their expectations
- Whether clients mention specific staff by name, which often signals a more personal experience
When several reviewers mention the same strengths independently, it usually says more than any single five-star rating.
Frequently Asked Questions
Is Penney & Associates a good personal injury law firm?
Client reviews consistently describe Penney & Associates as a top-notch firm, responsive, personally attentive, and easy to reach throughout a case. Founder Fred Penney and other attorneys are frequently mentioned as staying closely involved from the first meeting through settlement, and some clients have stayed with the firm across multiple cases over many years. That client feedback sits alongside a firm-wide track record of more than $500 million recovered for clients since 1992 and a combined 150-plus years of attorney litigation experience.
Do good reviews mean I’ll get the same result in my case?
No two personal injury cases are identical, so a positive review from another client, or even the firm’s overall track record of more than $500 million recovered since 1992, doesn’t guarantee a specific outcome in yours. What reviews can tell you is how a firm communicates, how involved the attorneys stay, and how they respond when a case gets complicated. Those factors matter regardless of your case’s details.
Which attorneys at Penney & Associates have client reviews?
Clients have left reviews naming several of our attorneys, including Fred Penney, Seth Madden, Kevin Elder, and Kent Luckey, along with feedback about the firm’s legal staff. Each attorney brings a different case history, so it’s worth discussing your specific situation with us directly.
Hear From More Personal Injury Attorney Clients
If you’re weighing personal injury attorneys right now, reviews are a good starting point. Talking through your specific situation matters just as much, and our seasoned trial lawyers are ready to do that directly whenever you reach out.
We offer free consultations to anyone dealing with a personal injury claim throughout California and our bilingual, compassionate attorneys are ready to walk you through your options. Contact us for a free consultation to talk with our team.
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